FAQ

Q: The video/audio files in my  ebook are not working when I click on them.

A: For the video to work on a computer, you need to use Adobe Acrobat Reader software. Many machines now don’t come with this so you need to download and install it (FREE). Other programs will open the pdf but not play the video. If you need to get Adobe Reader for your computer, it is here: http://get.adobe.com/uk/reader/. Make sure that you use Adobe Reader and NOT the pdf reader that is part of your browser (especially if you have downloaded the file using your browser). If necessary, open Adobe Reader, then go to File>Open and find the Vivebooks pdf file.

Adobe Acrobat/Reader Versions: The video and sound files are embedded in the pdf file and can be played by Adobe Reader versions 9, 10 (X), 11 and Acrobat DC. From Reader 11 (XI), Adobe have stopped automatically including Flash Player with Reader and this is the program that plays the video. If you open the PDF with and click on a video, you may get a message to download and install Flash Player. This is available for free here: http://helpx.adobe.com/acrobat/using/flash-player-needed-acrobat-reader.html. Once this is installed, the video files play as usual!

We have had a very few comments from people working on a Mac who get just a white space where the video should be, in spite of following all the instructions. This seems to be a problem with downloading using Safari. If you get this error, please try your download again using a different browser – Google Chrome or Firefox.

iPAD: The latest version of the Dropbox app (5.2.2) will now not only sync the file with your computer BUT also open and play it properly, including the videos. So we now recommend using Dropbox on iOS but if you are running Android you will still need to use ezPDF as Dropbox on Android doesn’t (yet) play the videos.

Q: I can’t get the video to work – I’m on Windows 8/10.

Windows 8/10 seems particularly insistent that you must use its software to play PDF files, not Adobe Reader, so it always opens using Windows. This is a pity because Windows won’t play the video that is encoded to PDF formats. What to do: 1) Download and install Adobe Acrobat Reader and Flash Player (free) if you don’t already have them (see previous FAQ). 2) Open Adobe Reader. 3) From Adobe Reader, go to the File tab and select ‘Open’ then navigate to where your Vivebooks file is on your computer. 4) Select the file and click ‘Open’. = Video works 🙂

Q: Can I read a VIVEBOOKS ebook on my iPad/Android/Kindle device?

YES! but read on . . . Many devices now include a basic pdf reader in the browser supplied with the device BUT these will NOT read our files where there is integrated video or audio. For these to work properly you need a different app – NOT Adobe. There is a pdf reader for Android/Kindle devices that plays embedded video and sound: ezPDF Reader. And it’s only £2.99 or less from the App store. So now you can read your Vivebooks with video properly on Android colour Kindle Fire/HD. We’ve tried it out and everything works – though the bookmarks are called ‘Outlines’, which threw us for a while. And the deft little finger flick that brings up the tools took a while to work out! To install the app, search for it by name in the App store, then follow instructions .

How do I get the file from my computer onto my iPad?

A good way is to use Dropbox: http://www.dropbox.com, which is a bit like a free cloud, a really good way of sharing large files between people and devices/computers. Install Dropbox on your computer, and the Dropbox free app for your iPad.

For Android versions and to check the latest updates, go here: http://m.unidocs.com/

Q: Can I download my ebook directly to my iPad without using another computer?

A: Yes! You need to use a different browser – not Safari or Chrome but one designed for downloading. Detailed instructions are on our Important Info page.

Q: Nothing happens when I put the CD into my computer (PC).

A: The first thing is to make sure that you have found the disk on your computer, so that you can open it and open the files it contains. Go to ‘My Computer’. You should see the Vivebook in the list that appears. Click on this to open the disk, then double click on the file that has the name of your book followed by ‘.pdf’.

Q: I’ve tried to download my purchase several times but it didn’t download and now it won’t let me try again?

Please see the information about downloading on the Important Info page.